August 22, 2018
What can you say about Jake Kolen? Top 7 guy, great mortgage contact, awesome human being to grab a drink with, not the greatest the poker player.... all of those are accurate but for the point of this survey we will just say he does a great job for our clients. He’s happy to draw up multiple estimates for different products and guide buyers through the process. On this particular transaction he was quick to hop on multiple calls to explain the gift funds process and to make sure both the gift giver and receiver understood everything.
August 18, 2018
The best thing you have going for you is your personnel. Jake was amazing. He held our hand through the entire process and made it easy. Will was also very helpful and friendly.
August 18, 2018
Personal, professional, flexible and timely.
August 10, 2018
Jake Kolen was wonderful. From beginning to end he guided my clients through the entire process.
August 4, 2018
Trident is reliable and professional. They take good care of my clients needs.
July 24, 2018
Jake was great and patient thought the entire process. Thank you for all the help!!
July 24, 2018
I have worked with Jake Kolen on a few transactions and I have always been pleased with how smooth things run. Jake was able to get my clients to closing with only 16 business days to work with. Kudos to the underwriting team also.
July 20, 2018
Dawn Alimonti, Jake Kolen and Phyllis Engart were all great people to work with! Not a single hiccup in this long process! Would definitely recommend to friends and family!!!
July 12, 2018
Jake was friendly and helpful to work with. The entire process was relatively smooth and painless (at least more smooth than I expected!).
June 29, 2018
Jake was very efficient and a pleasure to work with. His response time was amazingly fast!
June 27, 2018
During a very stressful time, everyone I dealt with at Trident walked me through each step of my loan process in a timely, professional manner. I can't speak highly enough of Jake Kolen. I would, and will, recommend him to anyone who may be in the market for a mortgage in the future.
June 17, 2018
Jake Kolen and his team did a first rate job processing our mortgage application and guiding us through all the paperwork complexities. He was responsive and knowledgeable.
June 7, 2018
Jake Kolen is extremely professional to work with. He is timely, thorough and very personable. He makes the experience easy for my clients.
June 5, 2018
Our Mortgage Coordinator Jake Kolen was an amazing partner throughout the entire process. We could not have asked for a more responsive, caring and supportive representative than Jake. He exceeded our expectations, and provided an excellent experience for us, and we will certainly recommend Jake and Trident to our friends and family.
May 22, 2018
Everyone was very friendly, the rates were competitive, and the experience was overwhelmingly positive because they coordinated well with our realtor.
May 21, 2018
Professional people happy to help in a timely manner
May 14, 2018
I feel like you had a service for everything I needed, and friendly helpful people to assist me through each step.
May 1, 2018
Although this particular transaction had a hiccup, Trident Mortgage and Trident Land worked together to resolve the matter in a timely way and both went out of the box to make sure settlement occurred. If the Buyer had used a different tile company, problems would not have been as easily resolved.
April 30, 2018
Jake Kolen is by far the BEST mortgage broker we have ever experienced. We used him over 14 years ago when we bought our first house. He kept in touch over the years and always let us know he was wishing us well. Jake was there in a moment's notice to answer all our questions. He is kind, approachable, upfront and honest and goes out of his way to make sure his customers feel good about their choices. He represents your company very well and we have already sent friends his way.
All of your staff did a nice job communicating and putting together our mortgage.
Thank you Trident Team!
April 27, 2018
Jake walked us through each step and made an overwhelming process seamless. He was available to answer any and all questions no matter time of day or week.
April 27, 2018
Jake Kolen from Trident Mortgage is always fantastic to work with! My buyers had a smooth process from application to closing.
April 25, 2018
I love working with Trident. Haven't had an issue yet.
April 18, 2018
Excellent Service! Right from my realtor agents (Lynda and Michelle) and mortgage agent (Jake Kolen) and everyone else involved with our mortgage and closing was simply excellent!! We had an amazing experience buying our first home! Thank you all so much and keep up the excellent work!
April 13, 2018
Excellent service and follow through. Really on top of dates and deadlines. The best part was the way Jake took care of our clients, explaining every step of the process in a way that was clear and understandable. This made for a smooth transaction and our clients feel well cared for.
April 5, 2018
The attention to detail. I have absolute confidence that we will get to the table and have a successful settlement.
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