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Customer Testimonials

T.S.

June 11, 2020

Everybody rolled off of each other and kept everything moving.


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D.F.

June 10, 2020

Jake Kolen and team provides awesome service. He provided updates all along the process and was available through the closing process to answer questions and provide solutions. Given the current operating environment he surpassed expectations.


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J.L.

May 17, 2020

Jake Kolen and Robert Little were excellent to work with. Thank you.


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D.O.

May 21, 2020

Jake and Rob both did an amazing job walking us through the whole process. Especially given the situation. We are very happy with our new rate and would recommend them to anyone looking to refinance.


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W.M.

May 20, 2022

Very thorough. Signing of the paperwork was very organized and quick. Thank you!


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L.C.

May 15, 2020

I've worked with Jake Kolen for many years, even prior to his joining Trident Mortgage. He is such a professional but keeps his easy going attitude. He is such an asset, Trident is fortunate to have him on their team. I will work diligently to refer all of my Clients to Jake!


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M.J.

May 11, 2020

Aggressive rates, professional processing, ability to close on time even under current circumstances.


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K.W.

May 11, 2020

Working with Jake Kolen is always a pleasure! Knowledgeable, prompt, and very patient when working with clients. Thank you for all you do!


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E.C.

April 30, 2020

Jake Kolen was very helpful and stayed on top of the process from Day 1 thru the closing. The other people on his team were also good. The technology is easy to use and I like the Docusign, especially with today's situation. Our settlement was handled by Joan Jolly and was seamless. Would recommend Trident for anyone seeking a new mortgage or refinance.


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C.P.

April 24, 2020

Great customer service. Jake Kolen always is there to answer questions, provide understandable information and be supportive.


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K.M.

April 19, 2020

My agent was extremely friendly and patient with me during what is normally a very stressful transaction and helped me get a much better rate than my “big bank” offered.


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C.L.

April 13, 2020

Jake did a terrific job in closing the loan amid a quick settlement and then the corona virus shut down. The buyers and I appreciated all his efforts, even over Easter weekend.


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S.W.

April 7, 2020

Jake Kolen and Rob Little were wonderful to work with. They both made sure everything was in line for our settlement and Jake worked on getting us a great mortgage interest rate. It was a pleasure working with them and would highly recommend them to our family and friends.


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B.W.

March 31, 2020

From day one through closing and all intervals in between, the team at Trident has been excellent. Our questions were always answered promptly, any issues were resolved quickly, and their attention to the details was always paramount. A genuine sense of caring about our experience and goals was always evident through all phases of the home buying process. Every member of the team made us feel comfortable, knowledgeable, and confident with our decisions. Even through the craziness that is the global pandemic and all the additional challenges that have ensued because of it, the team at Trident has been there. We are most grateful for everything they have done to make our dreams a reality.


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J.S.

March 23, 2020

Jake Kolen always provides excellent service.


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C.R.

March 21, 2020

Personal service; on top of everything from start to finish. Very pleased.


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M.P.

March 12, 2020

Trident made the mortgage process easy and informative!


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C.P.

March 11, 2020

The entire team at Trident was amazing from start to finish. From prompt follow up calls and emails to answering any and all of my questions at great length. The epitome of customer service!


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M.G.

March 11, 2020

Responsiveness, professionalism, expertise/knowledge of all and just overall great customer focused experience.


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K.M.

February 28, 2020

Team was very patient and responsive. Always open to accepting documents by alternative methods when I had IT issues. The process was as seamless as possible.


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B.E.

February 22, 2020

Great service all around!


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J.M.

February 21, 2020

Over the years many of my clients have been referred to Jake and he is always a pleasure to work with. He is a real professional.


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M.L.

February 1, 2020

Jake did a great job, as always!


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W.C.

January 26, 2020

The ease of one stop shopping. Jake Kolen has the right amount of friendly mixed with total professionalism. He takes control of the transaction and puts the client as ease while being totally authentic and always available.


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W.S.

January 15, 2020

Professionalism and willingness to speak with customers and explain everything.


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